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Managed SERVICES

Network Infrastructure

Server, Hypervisor & Backup

Workstations

Voice & Collaboration Infrastructure

Cybersecurity

Fully Managed

3RT Networks Managed Service Offerings

Businesses come in different sizes. So do their IT needs. That means you don’t need a “one size fits all” solution. You need an IT solution that fits your business, and accommodates for future growth in the process. 3RT Networks Managed Service makes it possible for IT solutions to be custom-tailored to your business’ needs.

Our professional staff will assemble solutions that will enhance security, improve network performance, and increase resource availability, thereby having a positive impact on worker productivity. Monthly technology meetings and quarterly business reviews will help to ensure IT is aligned with strategic initiatives. Bundle the services your organization needs or leverage us for a fully managed solution: the choice is yours.

Managed Network Infrastructure Service

Our managed network infrastructure service is built on industry-leading hardware and software to ensure a secure and agile platform that will reliably deliver your applications and services. 3RT Networks professional staff will proactively monitor and maintain the environment so you can focus on other critical, organizational needs.

Service Overview

  • 24x7x365 Proactive system monitoring
  • Event email notification & auto ticket generation
  • Proactive system maintenance & software updates
  • Incident response
  • Monthly technology meeting & quarterly business review
  • Annual technology planning & budgeting
  • Simplified invoicing & predictable IT spending

Network Infrastructure

  • Firewalls
  • Routers
  • Switches
  • Wireless
  • Proactive system monitoring
  • Proactive system maintenance
    • Assessment
    • Remediation
  • Incident response & support
  • Configuration changes

Managed Server & Hypervisor Service

Our managed server & hypervisor service incorporates proactive monitoring and maintenance that utilizes automation and machine learning to ensure a secure application environment that’s available 24/7/365. From OS patching to configuration changes and off-site backup – it’s all included!

Service Overview

  • 24x7x365 Proactive system monitoring
  • Event email notification & auto ticket generation
  • Proactive system maintenance & software updates
  • Incident response
  • Monthly technology meeting & quarterly business review
  • Annual technology planning & budgeting
  • Simplified invoicing & predictable IT spending

Server & Hypervisor

  • Physical Windows Servers
  • Virtual Windows Servers
  • VMware hypervisors
  • Intelligent server agent
  • Automated Windows OS patching
  • Automated issue resolution
  • Proactive server performance monitoring
  • Machine learning server endpoint security & AV
  • User administration & access control
  • AD & security administration
  • Backup management & monitoring
  • Off-site cloud backup & recovery
  • Proactive system maintenance
    • Assessment
    • Remediation
  • Incident response & support

Managed Workstation Service

3RT Networks’ managed workstation service is all about enhancing work force productivity to ensure resources are always available to staff. Our solution suite includes various software tools to automate proactive support and maintenance of Windows and Mac OS workstations.  We also employ several layers of best-in-class security at the workstation and end-user level to ensure your organization is protected.

Service Overview

  • 24x7x365 Proactive system monitoring
  • Event email notification & auto ticket generation
  • Proactive system maintenance & software updates
  • Vendor application support
  • SLA incident response
  • Monthly technology meeting & quarterly business review
  • Annual technology planning & budgeting
  • Simplified invoicing & predictable IT spending

Workstations

  • Physical or virtual workstations
  • Windows or Mac OS
  • Intelligent workstation agent
  • Remote support
  • Automated Windows OS patching
  • Automated issue resolution
  • Provisioning & decommissioning new devices
  • Workstation performance monitoring
  • Machine learning endpoint security & AV
  • Web security & antimalware
  • Proactive system monitoring
  • Proactive system maintenance
  • Incident response & support

Managed Voice & Collaboration Service

Customer and team communication is critical in the nature of today’s workplace. The ability to use various channels to stay connected is extremely important. Let our talented team manage your voice & collaboration infrastructure to ensure your systems are proactively maintained and monitored. 3RT Networks’ experienced engineers can take care of all your Cisco collaboration support needs.

Service Overview

  • 24x7x365 Proactive system monitoring
  • Event email notification & auto ticket generation
  • Proactive system maintenance & software updates
  • Incident response
  • Monthly technology meeting & quarterly business review
  • Annual technology planning & budgeting
  • Simplified invoicing & predictable IT spending

Voice & Collaboration

  • ESXi host / Business Edition platforms
  • PSTN gateway routers
  • Virtual appliances & service
    • Publisher / subscribers
    • Unity Connection
    • IM&P
    • Expressway
    • Paging
  • Proactive system monitoring
  • Proactive system maintenance
    • Assessment
    • Remediation
    • Validate VA and system backups
  • Incident response & support
  • Adds, moves & changes

Managed Cyber Security Suite Service

The attack surface for bad actors is growing as networks become more complex, device mobility increases, and organizations embrace the remote workforce. Traditional security mechanisms no longer effectively protect your organization from these new dynamic threats. Let 3RT Networks’ secure your environment.

Service Overview

  • 24x7x365 Proactive system monitoring
  • Event email notification & auto ticket generation
  • Proactive system maintenance & software updates
  • Incident response
  • Monthly technology meeting & quarterly business review
  • Annual technology planning & budgeting
  • Simplified invoicing & predictable IT spending

Example Reports

  • Network Client Risk Report
  • Security Risk Report
  • Network & Security Summary Presentation
  • Network & Security Management Plan
  • Backup & Recovery Analysis
  • NIST CSF Policies & Procedures
  • Evidence of NIST CSF Compliance
  • Client Progress Report
    • Network
    • Security
    • NIST CSF

Cyber Security Suite

  • Endpoint security
  • Web security
  • Multi-factor authentication
  • End user security awareness training
  • Layered security
  • Machine learning & AI
  • Proactive system monitoring
  • Proactive system maintenance
  • Incident response & support

Managed Cyber Security Assessment
& Compliance Service

Understanding your organization’s security posture and risk exposure is vital  with today’s threat landscape. That’s where we come in. Our advanced cyber security assessment and compliance service utilizes various software tools that continuously analyze your environment and collect information. Collected data can be used to:

  • Generate alarm notifications and service tickets when breach detection or internal threat events occur;
  • Compile assessment and compliance reports on demand or with regular frequency that will allow your organization to implement an information security program;
  • And assist your organization with industry-related compliance and reporting, among other benefits.

Let our team help with your cyber security needs!

Sevice Overview

  • Quarterly assessment
    • Network & security
    • NIST Cyber Security Framework
    • NIST 800-171
    • HIPPA
    • Cyber security insurance readiness
  • External & internal vulnerability scanning
  • Internal threat monitoring
  • Advanced breach detection
  • 24×7 proactive monitoring
  • Event alert notifications
  • Automated ticket generation
  • Quarterly business review
  • Continuous data collection & archiving
  • Extensive reporting & documentation

Example Reports

  • Network Client Risk Report
  • Security Risk Report
  • Network & Security Summary Presentation
  • Network & Security Management Plan
  • Backup & Recovery Analysis
  • NIST CSF Policies & Procedures
  • Evidence of NIST CSF Compliance
  • Client Progress Report
    • Network
    • Security
    • NIST CSF

Fully Managed Service

Let us take care of your IT needs from start to finish with our fully managed service offering. Our professional staff will customize services to fit your organization’s needs, assembling solutions to enhance security, improve network performance, and increase resource availability, thereby having a positive impact on worker productivity. Monthly technology meetings and quarterly business reviews will help to ensure our team’s efforts are aligned with your business’ strategic initiatives and goals.

Service Overview

  • 24x7x365 Proactive system monitoring
  • Event email notification & auto ticket generation
  • Proactive system maintenance & software updates
  • Incident response
  • Monthly technology meeting & quarterly business review
  • Annual technology planning & budgeting
  • Simplified invoicing & predictable IT spending

Fully Managed

  • Network Infrastructure
  • Server, Hypervisor & Backup
  • Workstations
  • Voice & Collaboration Infrastructure
  • Cyber Security Suite
  • Cyber Security Assessment & Compliance