Cisco Webex Calling is your phone system in the cloud. Moving unified communications to the cloud reduces the complexities of managing and securing the environment, which is critical in today’s world of cyber-attacks and data loss. This powerful platform not only has traditional voice calling capabilities it also has a multitude of additional features that promote workforce productivity from anywhere. The ability to host and join web calls, instant message and use team collaboration tools from any device are some of the key functions available. Unlike most other cloud-based VoIP technology the solution can be designed with a local PSTN connection. This allows the customer to select their desired service provider and improves the quality of voice communications. Cisco has various models to accommodate any organizations size, geography and desired consumption models.
Although the digital age has made it easier to connect across
borders without the cost and hassle of travel, the human connection is still critical. Video has saturated
every corner of our daily interactions, from social media to personal calls with friends and family. Strong
businesses start with strong relationships. And strong relationships are forged on a foundation of strong
communication. That’s why Cisco Webex® Meetings puts video at the forefront of communication and
collaboration to empower over 130 million people to put their best face forward.
With Cisco® Webex Meetings, we’re making it easier than ever for everyone to be seen, be heard, and
work together effectively, even when they are miles apart. Anyone can join a meeting from inside or
outside the organization, using mobile, desktop, video room devices (even a third-party device), or their
browser. Everyone can enjoy consistent, easy meeting experiences and be fully engaged in the meeting,
without technical complexity. Organizations need to implement solutions that remove the complexity of
the video meeting experience—with crystal-clear audio and content sharing in the same meeting. For
more effective, secure, and reliable meetings, use Cisco Webex
Cisco Webex Teams is an easy-to-use collaboration solution that keeps people and
teamwork connected anytime, anywhere. It brings together messaging, file sharing, video meetings, white
boarding, calling, and other tools you use to streamline teamwork and produce results faster. With the
Webex Teams app, you create secure virtual work spaces for everything, from completing short-term
projects to solving longer-term business opportunities. Simplify day-to-day interactions with messaging
and file sharing that can be enhanced with thirdparty app integrations for a seamless workflow. Increase
productivity and engagement with real-time communications. Start calls instantly, have high-quality video
meetings with screen-sharing at the touch of a button, and stay connected after. Express your ideas on
digital whiteboards that colleagues can add to at any time. When teamwork flows into meeting rooms,
bring the Webex Teams experience with you.
Cisco® Unified Contact Center Express (CCX) helps businesses and organizations deliver a connected digital experience, enabling contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and digital channels including email and chat, and customer experience management tools.
Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
You can choose from two Cisco Unified CCX packages to better match solution functions with your customer contact interaction management requirements. The Cisco Unified CCX solution is tightly integrated with Cisco Unified Communications Manager, Cisco Business Edition 6000 (BE6000), and Cisco Business Edition 7000 (BE7000).
Calabrio’s suite of products enables your Contact Center to reach new heights with quality and workforce management and advanced analytics, while also bringing in necessary features of call & screen recording for compliance.
Singlewire offers advanced notification services intended to reach all your staff. This includes speakers, IP phones, email, SMS and mobile app notifications. Use cases include severe weather, security lockdown and emergency call alerting.
Bucher & Suter enables CRM integration with Cisco Unified Communications and Contact Center platforms. A browser-based CTI and Omni-Channel adapter in single pane of glass ensures your sales force will always have the required information and tools at their fingertips.
In partnership with Lynxx Networks, 3RT Networks can design and implement a hosted VoIP solution to meet your business needs. The Lynxx Networks platform is built on cutting-edge technology in a secure, virtualized environment. Your teams will have all the accessibility they need to seamlessly communicate and collaborate from anywhere, becoming more productive, effective, and efficient as a result. Migration is made easy as your organization can use their existing phone numbers. Paging, unified messaging, call forwarding, and mobile device integration are some of the various features available. This is an affordable, scalable option for your organization that is locally supported by a knowledgeable and reliable team.
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